Frequently Asked Questions (FAQ) for Brokers

Use this guide to find information on logging into and managing your Highwing account.

Overview

If you're new to Highwing, this guide answers common questions about the platform, the services we offer, and how to get started. 

Login & Password Help

• If you're in Highwing for the first time, view First Time Logging In
• To reset your password, click “forgot password” and enter your email address, or contact support@highwing.io

Contacting Support & Knowledge Base

• To reach out via chat or email, view Contacting Support
• The Knowledge Base is accessible from the home page

Helpful Tips

• Use Google Chrome for the best platform experience
• Add support@highwing.io to your email contacts

Signatures

• Broker signatures are included within all broker emails to underwriters. 
• Signatures include your name, email, and company logo automatically. 
• To update your phone number, title and individual license and title:
  • Click your initials on the top right of the page
  • Click 'Settings'
  • Update your details and save changes

Creating Underwriting Contacts

• On your Highwing placement, to add a new underwriter that isn’t already in the platform follow these steps:
  • Click “Add Market”
  • Begin typing the underwriter name, if it doesn’t appear click “Create new contact”
  • Add the underwriting contact. This contact will be available for the rest of your brokerage in Highwing.